Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1 business day after payment is received. Orders placed on weekends or public holidays will be processed the next working day.

Delivery Time

Estimated delivery times vary depending on your location:

• Domestic orders (within Europe): usually delivered within 2–5 business days.

• International orders: may take 5–10 business days, depending on customs clearance and local postal services.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as courier delays or customs inspections.

Shipping Rates

Shipping costs are calculated at checkout based on destination and package weight. We occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and link to track your delivery online.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes, which are the responsibility of the customer. CoolantCare is not responsible for delays or additional costs caused by customs processes.

Undeliverable or Returned Packages

If a parcel is returned due to an incorrect address or failure to collect, we can resend it once the reshipping fee has been paid. Please ensure your shipping details are accurate before completing your order.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at support@coolantcare.com and we’ll resolve the issue promptly.

Contact Us

For any shipping-related questions, please contact our support team:
📧 support@coolantcare.com